1.1. The Contractor provides services to the Customer, who has concluded a Service Agreement with the Contractor. The service is provided on the basis of the Request submitted by the Customer.
1.2. All information provided by the Customer when concluding an agreement with the Contractor must be reliable. If the Customer provides false information, the Contractor has the right to refuse the Customer to provide services. The Contractor, in case of doubts about the reliability of the data provided by the Customer, has the right to request additional information and (or) require confirmation of the provided information during the entire term of the contract. The request is sent to the Customer to the contact address of his e-mail. If the Customer does not provide additional information and (or) does not confirm the previously provided data within 14 (fourteen) calendar days from the moment the Contractor sends the first request, the Contractor has the right to:
1.2.1. reject the Customer's application for a new service;
1.2.2. suspend the provision of services to the Customer (block services);
All of these restrictions can be removed within 3 (three) business days from the moment the Customer submits the requested information. In case of failure to provide the required information within 30 (thirty) calendar days from the moment the Contractor sends the first request, the Customer's services may be canceled.
1.3. The Customer and the Contractor recognize the legal force of notifications and messages sent by the Contractor to the Customer at the e-mail addresses indicated by him in the contract and other documents. Such notices and messages are equated to messages and notices executed in a simple written form sent by the Contractor to the Customer's postal addresses. The Contractor and the Customer, in the event of any disagreement regarding the facts of sending, receiving messages, the time of their sending and content, agreed to consider the evidence of the Contractor's archival service reliable and final for resolving disagreements between the indicated persons.
1.5. As part of the provision of the “1C Products Support” service, the Contractor provides, in the form of a comprehensive service or in the form of one-time works, services for the installation and maintenance of the 1C software package.
1.6. The Contractor has the right to change the provisions of these regulations. The changes come into force 30 days after they are published on the Contractor's website.
2. Service provision procedure:
2.1. Accounting for the customer
2.1.1. The Contractor provides services to the Customer, who has concluded a Service Agreement with the Contractor. The contract for the provision of services reflects the procedure for interaction, the responsibility of the contractor and the customer, the technical, financial and management tools that the parties use in the process of work.
2.1.2. The accounting records of the Customer's economic activities are maintained by the Contractor's specialists solely on the basis of the primary information that comes from authorized representatives of the Customer.
2.1.3. In the process of accounting, the Contractor's specialists are guided by the laws and regulations in force in the Russian Federation governing accounting, as well as written instructions from authorized representatives of the Customer. in cases where such instructions are sent in accordance with the Agreement and these rules.
2.1.4. Accounting for the economic activities of the Customer is carried out using specialized accounting programs.
2.1.5. "Scans" of primary documents are transferred by authorized representatives of the Customer to the Contractor by e-mail or via online messengers.
2.1.6. The Contractor's specialists monitor the compliance of the Customer's primary documents, following the basic established accounting requirements and, if a discrepancy is found, inform the Customer's authorized representatives.
2.1.7. If the written information received from the Customer contradicts the norms of the current legislation, then the Contractor in this case is not responsible for the “additional charge” of arrears, penalties and the imposition of penalties by the regulatory authorities.
2.1.8. Primary accounting documents for the past month must be provided to the Contractor no later than the 10th day of the month. In the event that the provision of primary documents for the past period later than the 10th day of the next month entails the need to make corrections and additions to the accounting registers, the cost of servicing the Customer for the past month increases in accordance with the terms of the Agreement.
2.1.9. If the Customer uses in its activities software products for generating, storing and editing payment documents, registering and accounting for fixed assets, maintaining personnel, calculating salaries or maintaining warehouse records, authorized employees of the Customer must transfer no later than the 10th day of the month following reporting, data stored in the specified software products, to the Contractor in electronic form.
2. 2. Reporting for the Customer
2.2.1. The composition of accounting and tax reporting is formed in accordance with the requirements of the current legislative and regulatory acts in the field of accounting and tax accounting. Accounting and tax reporting is formed by the Contractor's specialists within the time limits established by law.
2.2.2. Accounting and tax reporting of the Customer is formed by the specialists of the Contractor on the basis of the data of the accounting registers of the Customer.
2.2.3. The Contractor submits the generated reports to authorized representatives of the Customer for review and signing by the Customer's manager. The customer must read and sign the generated reports within 3 days from the date of receipt of the reports.
2.2.4. The accounting and tax reporting of the Customer is provided to the tax authorities (other similar users) by the Contractor's employees in agreement with the Customer via telecommunication channels or sent by the Contractor's employees by mail (with the obligatory receipt of a check and a postal inventory of the shipment).
2.2.5. Simultaneously with the transfer of reporting for signing by the Customer, the Contractor transfers to the authorized representatives of the Customer data on the amounts of tax payments that the Customer must transfer to the budget in accordance with the submitted tax declarations. Data on the amounts of advance payments are provided additionally.
2.3. Exchange of information between the Contractor and the Customer
2.3.1. Authorized representatives of the Customer can get acquainted with the preliminary result of the financial and economic activities of the enterprise, predicted by the Contractor's specialists based on the accounting data of the Customer.
2.3.2. The Contractor may send the Customer an oral or written request regarding the specifics of the financial and economic activities of the Customer, in the event that such data is necessary to ensure the reliability of accounting.
2.3.3. Upon receipt of a request from the Contractor, the Customer must provide a response to the request within 3 working days. The response to the request must be provided in the same form as the request (in writing or orally).
2.3.4. The head or authorized representatives of the Customer, if desired, can receive clarifications on any aspects of the generated accounting and tax reporting.
2.4. Transfer of data upon conclusion or termination of a contract
2.4.1. Accounting records of the financial and economic activities of the Customer are maintained by the Contractor's specialists either from the date of state registration of the Customer Enterprise, or from the date agreed by the parties.
2.4.2. In the event that accounting is maintained from a date different from the date of state registration of the Customer, the incoming balances of accounting accounts, as well as copies of tax returns provided by the Customer earlier, are transferred by authorized representatives of the Customer to the Contractor in electronic form.
2.4.3. The Contractor is not responsible for the completeness, correctness and reliability of the incoming account balances provided by the Customer.
2.4.4. In the event that, prior to the transfer of incoming balances, the Customer has not organized analytical accounting for accounting accounts, the Contractor shall not be liable for the reliability of further analytical accounting.
2.4.5. In the event of termination of the Agreement, accounting of the financial and economic activities of the Customer is carried out by the Contractor's specialists until the transfer of information and documents to the Customer.
2.4.6. The transfer of the documentation drawn up in accordance with the established procedure upon completion of work upon termination of the Agreement is carried out by the accompanying documents of the Contractor according to the inventory.
2.4.7. The transfer of the outgoing balances to the Customer in the event of termination of the Agreement is carried out by the Contractor in agreement with the authorized representatives of the Customer under an act certified by the signatures and seals of the Contractor and the Customer.
2.5. Actions of the Contractor and the Customer in the event of a tax audit
2.5.1. In the event that the Customer's activities are checked by tax or other authorized bodies, the Customer's representatives must immediately inform the Contractor about this.
2.5.2. At the request of the authorized bodies, the Contractor provides for verification all the necessary accounting registers and statements for the audited reporting period.
2.5.3. The Contractor's specialists, if necessary, provide explanations to representatives of authorized bodies regarding the specifics of accounting for the audited reporting period.
2.5.4. If, as a result of the audit, errors were identified that entailed the application of penalties (fines, penalties) to the Customer through the fault of the Contractor, authorized representatives or the head of the Customer may apply to the Contractor with a written claim for compensation.
2.6. Service payment procedure
2.6.1. Description tariffs for services published on the Contractor's web-server, as well as the cost of the Contractor's services and the terms of payment are specified in the Service Agreement.